The best customer service you've ever had.

"Our job is to be there for you whenever you need us."

Fabian Stenzel, Head of Customer Service

Healthcare professionals do not have the time to sit on hold all day.

Our average waiting time is 9 seconds.


answering time

“The customer service of doctorly is extremely outstanding.”

Dr. med. Oliver Ludwig, Specialist for plastic and aesthetic surgery

We have customer service channels to fit your needs.




Every customer gets premium customer service.

No extra costs.

Customer service is fully covered in your regular price.

We employ ex MFAs as customer service agents.

They really understand your needs and goals.

Your feedback is always taken seriously.

We will continuously improve our product & services based on your feedback.

Training new employees is easy with doctorly.

Customer service is fully covered in your regular price.

Our online Help Centre is available 24/7.

It's full of lots of practice tips & instructions on how to best use doctorly.

Keeping you informed & up to date.

We will be regularly adding excellent new functionality to doctorly.

Choose your favorite way to contact us.

doctorly is supported by the program Investitionsbank Berlin Pro FIT in the development of an open and flexible operating system for the healthcare sector for the purpose of patient-oriented care. The project is co-financed with funds from the European Regional Development Fund (ERDF).